Special Needs passengers should never be left unattended whilst using any item in our range. Belts, harnesses or products should only be used whilst under the constant supervision of a parent, carer or guardian.
Every effort is made to maintain a high standard of quality and reliability through precise specification, inspection and testing. New and improved components are constantly being added and designs updated where appropriate.
If the cancellation is advised to us after the order has been despatched, you will be responsible for any courier/postage charges for its return.
NB. Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive your goods.
If your order consists of multiple goods, the 14 days runs from when you get the last of the batch.
This 14 day period is the time you have to decide whether to keep the goods or not and you then have a further 14 days to actually send the goods back to us.
If there are special circumstances where it is not possible to return items within this 14 day period please contact us to discuss the matter as we do try to be flexible to meet your needs.
Your right to a refund
You should get a refund within 14 days of either our company receiving back the returned goods, or you providing evidence of having returned the goods to us (for example: a proof of postage receipt from the post office etc.), whichever is sooner.
A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. Goods should be returned in as new and clean condition.
The extent to which a customer can handle the goods is the same as if you were assessing them in a shop.
We will refund the cost of the goods plus the basic delivery cost (excluding the packing charge) of getting the goods to you in the first place, so if you opted for enhanced service to return goods, for example: guaranteed next day, we will only refund the basic postage cost.
Returning faulty goods
On delivery, the purchaser shall carry out a visual examination of the goods and shall notify the company within fourteen (14) days of any defect revealed by such examination. Without such notification, we will deem the goods satisfactory in respect of any defect that such an examination should reveal.
From time to time some products may develop minor faults. Should this happen during your guarantee period we can arrange for your goods to be repaired or replaced where necessary.
Once we have received your order and checked our stock availability the payment will be processed.
Goods are subject to availability and in the event that we are unable to supply your request, we will notify you as soon as possible. In this case, any goods that have been paid for will be fully refunded.
At Crelling Harnesses Ltd. we take Security very seriously.
Our Payment processing partner uses the latest security to ensure that your credit card details are always protected when you shop online.
When shopping online Crelling Harnesses Ltd. never receives your credit card information, this is all taken care of by our processing partner.
All our products are fully guaranteed for 12 months from the date the goods are supplied.
If the product you have purchased develops a material or manufacturing fault within 12 months of purchase, and the fault has not been the result of abuse, misuse or negligence, incorrectly fitted or normal wear and tear, return it to Crelling Harnesses Ltd. with proof of purchase.
We recommend that you keep your receipt in a safe place.
We reserve the right to return the product to the original manufacturer where appropriate, to determine the nature of the fault.
We will, at our discretion, repair, replace with same or similar item, or refund the cost of the product. Any postage charges incurred in returning the goods will be reimbursed.
Your statutory rights are not affected by this guarantee.
Get Wise to making a complaint
We are an approved member of the BHTA which represents healthcare and assistive technology products and services in the U.K. As a BHTA member we have signed up to a special Code of Practice which has been granted full Office of Fair Trading approval under the Consumer Codes Approval Scheme (CCAS).
If you've just bought a product and for whatever reason, are not happy with it, please contact us
Please also see link below to download a copy of a leaflet that aims to explain how to go about it.
BHTA Get Wise Complaint.pdf
If you have any queries regarding our products please contact us:-
Crelling Harnesses Ltd.
Company Reg. No. 3315245